I keep getting error messages from the moisture meter.
If you receive error messages despite following the manual, there may be debris on the sensor of the moisture meter's head. Please clean the sensor with a dry cloth to remove any contaminants.
		Do I need to download separate software for updates?
If you have an internet connection, the software will automatically update. If updates are not occurring, please check that the automatic update feature is turned on in the additional options of the settings.
		How can I edit the advice provided by the software?
Navigate to C:\Janus Pro\Config\Comment to modify the advice for the specific language. After making changes, go to settings and turn off the "Advice - Use Latest Updates" option in the additional options.
		Is it possible to decrypt already encrypted photos?
Decrypting encrypted photos requires a separate decryption program. Please contact the head office for assistance.
		I do not want to store photos encrypted.
For privacy protection, all photos are encrypted by default. You can disable the data encryption feature in the settings to save images as jpg files.
		How can skin tone UV sensitivity be utilized?
PIE's UV sensitivity system is based on similar principles to the Fitzpatrick skin type system but is divided into 10 stages. In this system, lower stages indicate higher sensitivity to UV light. For example, Stage 10 is highly sensitive to UV, similar to Fitzpatrick Type I, while Stage 1 is less sensitive, similar to Fitzpatrick Type VI. Thus, PIE's UV sensitivity classification follows the same basic principles as Fitzpatrick but with a more detailed scale for UV response evaluation.
		Are the 16 skin types a classification system created solely by PIE?
The Baumann Skin Type System, developed by dermatologist Dr. Leslie Baumann, was first introduced in her 2006 book "The Skin Type Solution". This system presents a more detailed approach compared to traditional skin type classifications and has been highly regarded as the importance of personalized skincare has grown. PIE has referenced the classification method of the Baumann Skin Type System; however, the classification criteria and supporting data have been established based on PIE's proprietary scientific skin analysis algorithm.
		The UV photo clearly shows sebum, but the analysis result shows 0.
This may be due to the camera's focus being off. Please refer to the manual and adjust the camera's focus accordingly.
		How should I maintain the hygiene of the device?
Avoid cleaning the camera lens and filters unless absolutely necessary. If smudges affect image quality, use a soft cloth like an eyeglass cleaner to gently wipe them. For the forehead and chin rests, it is recommended to use a dry cloth moistened with diluted alcohol.
		Can the software be run on a tablet?
Windows-based tablets can be used, with the Microsoft Surface series being a prime example. However, from Surface 11 onwards, the CPU has been replaced with Snapdragon, which is not supported. (ARM processors such as Snapdragon are not supported.)
		What are the recommended system requirements for running the software?
Operating System: Windows 10 / 11 64-bit (Mac PCs are not supported) CPU: i5 or higher (ARM processors such as Snapdragon are not supported) RAM: 8GB or more Hard Drive: 1TB or more, or SSD Monitor: Full HD or higher, 4K supported, 16:9 widescreen recommended
		How are dry, normal, oily, and combination skin types classified?
Skin types are classified based on the distribution of sebum in the T-zone and U-zone (the number of sebum units per unit area): 1. Dry: Both T-zone and U-zone are dry, or a mix of normal and dry. 2. Normal: Both T-zone and U-zone are neutral. 3. Oily: Both T-zone and U-zone are oily, or a mix of normal and oily. 4. Combination: A mix of oily and dry skin types.
		How can I back up and store customer photos and information data?
Please back up and store the following files: 1. "C:\Janus Pro\Config\CustDB.piead" 2. "C:\Janus Pro\Picture" (The entire Pictures folder)
		Can I skip the moisture measurement process after face imaging with the moisture meter?
You can skip the moisture measurement process by going to the settings and turning off the moisture meter function under additional options. For access to settings, refer to the manual provided with your product for the ID and password.
		The image from the SIF Pro 1x magnification camera is blurry.
Like the 50x and 300x magnification cameras, the 1x magnification camera also has an auto-focus feature. Switch to the 1x magnification camera mode and press the central part of the controller to adjust the focus.
		What is the significance of the equipment re-recognition process, and how should it be performed?
The equipment re-recognition process is crucial as the first step in troubleshooting. It helps determine whether the issue is due to a simple connection problem or something more complex. This step is essential in deciding the approach to further troubleshooting. By checking and reinitializing the connection, you can avoid unnecessary complicated diagnostics and establish a foundation for efficient problem resolution. To perform this process, first, completely power off the device. Then, disconnect the cable connecting the computer and the device. After that, reconnect the cable and power the device back on to check if the computer recognizes the equipment correctly.
		The JANUS program is not properly displayed on the monitor screen.
The program default resolution is 1920X1080, it occurs when it is lower than the default resolution. Please change the resolution.
		When I am registering customer information in the CLREO program, the words are left out of the box.
It occurs when the window display scale is set above 100% (recommended). Please change the scale to 100% (recommended).
		I get a message saying that it's either bright or dark even though it doesn't look like there's a problem with the picture.
1. Please adjust the brightness of the filming location so that it is not too bright. 2. Depending on the number of shots, the flash brightness may gradually decrease and the message may appear. Please contact your place of purchase.
		A "blue screen" occurs during program operation.
This is a symptom caused by poor PC memory (RAM) or the overall deterioration of the PC, and the probability of occurrence on the recommended specification PC is low. Delete unnecessary programs, which means clean up your PC, and if it necessary, you might need to format the Windows .

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