Privacy Policy

PIE Co., Ltd. (hereinafter referred to as the “Company”) complies with the relevant provisions of laws such as the Act on Promotion of Information and Communications Network Utilization and Information Protection and the Personal Information Protection Act, and is committed to protecting users’ rights by establishing a Privacy Policy. Through this Privacy Policy, the Company informs users of the purposes and methods of using their personal information and the measures taken to protect such information. If the Company amends the Privacy Policy, the changes will be made available via the website.

1. Items and Methods of Personal Information Collection

The Company collects personal information to provide the following services smoothly.

Items of Personal Information Collected

Website Inquiry Use

• Required items: Name, Company Name, Contact Information, Email, Inquiry Content

Partner Service Use

• Required items: ID, Password, Email, Company Name, Contact Information
• Optional items: Address, Website, and other information needed by the Company to provide personalized services

Use of Web Services within JANUS Pro, Focuskin, SIF Pro Products

• Required items: Name, Gender, Age, Ethnicity, Skin/Scalp/Hair Condition and Issues
• Optional items: Email, Address, and other information needed by the Company to provide personalized services

Collection Methods

To provide product inquiries and services, the Company collects essential information through web or software programs, and manages sensitive personal information in encrypted form.

2. Purpose of Collection and Use of Personal Information

Basic Information for Consultation

Based on the personal information provided by users, the Company can offer high-quality consultations and effective responses.

Development of New Services

Based on the personal information provided by users, the Company can develop more useful services. When developing new services or expanding content, the Company can prioritize existing users and provide services or content tailored to their needs.

Basic Service Provision and Service Improvement

The personal information provided by users is used to operate various services and provide the services users want. It is also used to improve services.

3. Retention and Use Period of Personal Information

In principle, the Company destroys personal information without delay once the purpose of collection and use is achieved. However, certain information is retained for the following reasons:

Retention Due to Internal Policies

• Record of unauthorized use: Prevention of misuse
• Retention period: 1 year from the date of misuse

Retention Due to Relevant Laws

• Records related to visits (logs): 3 months (Protection of Communications Secrets Act)

4. Procedures and Methods for Destruction of Personal Information

The user's personal information is promptly destroyed using the methods described below once the purpose of its collection and use has been fulfilled. It will also be promptly destroyed upon the user's request.

Destruction Procedure

Information entered by the user for service use is moved to a separate DB (or document box for paper) after the purpose is achieved, and is destroyed after being stored for a certain period according to internal policies and other legal requirements. The information moved to a separate DB is not used for any purpose other than storage unless required by law.

Destruction Method

• Printed personal information: Shredded or incinerated
• Personal information stored in electronic files: Deleted using technical methods that make data unrecoverable

5. Provision of Personal Information to Third Parties

The Company does not provide users’ personal information to third parties (individuals, companies, organizations). However, exceptions are made in the following cases:

• When the user has given prior consent
• When required by law or upon legal procedures and methods requested by investigative agencies

6. Outsourcing of Personal Information Processing

The Company outsources the processing of certain personal information to ensure smooth service delivery and, in accordance with relevant laws, includes necessary provisions in outsourcing contracts to ensure the secure management of personal information.

7. Rights of Users and Legal Representatives and How to Exercise Them

• Users and legal representatives may at any time view or edit their own or their under-14 children’s personal information, or request cancellation (withdrawal of consent).
• To view or edit personal information, users can go to the inquiry/edit page of the relevant service, verify their identity, and directly access, correct, or delete their information. Alternatively, contact the Personal Information Protection Officer via mail, phone, or email for immediate action.
• If a correction is requested for erroneous personal information, it will not be used or provided until the correction is completed. If it was already provided to a third party, the result of the correction will be communicated to the third party without delay.
• Personal information that has been terminated or deleted at the user’s or legal representative’s request is processed according to Section 3 and is not used or viewed for any other purpose.

8. Use of Cookies

The Company uses cookies to provide personalized and customized services. A cookie is a small text file sent from the web server to the user's browser and stored on the user’s hard disk.

• Purpose of cookies: To analyze visit frequency, time spent on site, user preferences and interests, participation in events, number of visits, etc., and use the data for target marketing and customized services
• Installation/operation of cookies: Users can choose whether to accept cookies. By setting browser options, users can allow all cookies, receive a prompt each time a cookie is saved, or block all cookies.
• How to refuse cookies: Users can adjust their browser settings to allow all cookies, prompt confirmation each time, or block all cookies. Note that refusing cookies may result in difficulties using some services.

9. Technical and Managerial Measures for Personal Information Protection

In processing users' personal information, the Company takes the following technical measures to ensure the security of personal information and prevent loss, theft, leakage, alteration, or damage.

• Personal information is encrypted for protection. Despite encryption, personal information may be unintentionally leaked or lost during public internet use. Users must not disclose, lend, or provide their information to others and must manage it responsibly. The Company is not liable for such incidents.
• Personal information is protected by passwords and important data is encrypted and secured with separate security functions.
• The Company uses antivirus programs that auto-update to prevent damage from computer viruses. If a virus is detected, an alarm is sent and automatic treatment is initiated.
• The Company uses encryption algorithms to securely transmit personal information over the network.
• Intrusion detection and prevention systems operate 24/7 to prevent external hacking.

The Company recognizes the importance of protecting users' personal information and implements the following managerial measures, including limiting the number of personnel authorized to handle personal information to the minimum necessary.

• Employees handling personal information receive regular internal and external security and privacy training.
• All employees sign confidentiality agreements to prevent data leaks and follow internal procedures for monitoring compliance. Violations are addressed promptly.
• Personal data is stored separately from general data.
• Data centers and file storage areas are designated as restricted access zones.
• The Company is not responsible for issues caused by user negligence or basic internet risks. Users are responsible for managing their ID and password securely.

10. Personal Information Protection Officer

The Company strives to allow users to use information safely. If a violation occurs despite the measures outlined, the Company bears full responsibility. However, it is not responsible for unpredictable incidents caused by basic network risks or user-created content.

11. Customer Service for Personal Information

To protect customers’ personal information and handle complaints, the Company designates the following department:

12. Duty to Notify

This Privacy Policy and other personal information-related details are publicly available on the service homepage to ensure easy access.

In case of additions, deletions, or changes due to legal or security policy changes, the Company will announce the reason and details on the homepage before the changes take effect.

This policy may be updated from time to time, so please check it regularly.

Previous Privacy Policy : https://pie.co.kr/pie/privacy-policy-previous.php

This policy is effective as of April 16, 2025.